Return Policy
At HippoShades, we want you to be satisfied with your purchase. If you have concerns about your order, please contact our support team within 30 days of the date your items were shipped.
✏️ Custom & Tailored Orders
Because our shades are built-to-order based on your unique specifications, personalized or customized products are final sale. We cannot offer refunds or exchanges on these items once manufactured, except in cases where the product arrives with a verifiable manufacturing defect.
📦 Standard Product Returns
For non-customized accessories and standard items, we accept returns only if the product is completely unopened and remains in its original, sealed packaging.
The Process:
- Once your return request is approved, please provide a screenshot of your order confirmation.
- Items must be shipped back to the HippoShades warehouse within 15 days of approval.
- All original parts, hardware, and documentation must be included.
- A 15% restocking fee may be applied to any opened accessory packages.